Booking an Appointment

To request an appointment, please submit on online eConsult form.  We will then get back to you with a response.  We will respond same day for any urgent requests for an appointment received before 3pm on a working day (i.e. Monday to Friday). We will respond to all the non urgent requests before the end of the next working day. 

If you think that you cannot complete on online eConsult form, or will find this difficult, please call our reception on 0207 226 6363 to request an appointment.  

We will always try to ensure that you see the doctor or nurse of your choice. This is not always possible, particularly if the appointment is urgent.

Urgent Appointments

For urgent medical problems, please submit on online eConsult form.  We will get back you same day if you submit your form before 3pm on a working day (i.e. Monday to Friday) and usually within a few hours of receiving the form. 

If you think that you cannot complete on online eConsult form, or will find this difficult, or the matter is very urgent, please call our reception on 0207 226 6363 to request an appointment.

A doctor will triage all urgent eConsult forms and calls, and we will offer you an urgent appointment if needed.

Clinician Triage Appointment System

The practice operates a clinician triage appointment system. This means that all patient requests (either from eConsult or telephone calls) for medical help/advice/appointments are triaged by a clinician (a doctor, nurse or pharmacist). The clinician will then advise on how best we can help with each  request. This may be with an urgent or non urgent appointment with a clinician either in the surgery or over the phone. Sometimes, the best response may be with an email or SMS text or a prescription, or signposting the patient to a service outside of the surgery.  

Telephone and Video Consultations

We offer telephone and Video consultations with a doctor, nurse or pharmacist.

Chaperones

Tell us if you would like someone to accompany you during an examination.

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