Changes to the Appointment System in Response to the Coronavirus Situation
In response to the Coronavirus situation, all appointments for our patients will now be conducted over the phone (or in some cases, using video consulting) wherever possible.
All routine GP appointments are now being cancelled and no appointments are being booked in advance. We will now only be dealing with urgent medical matters on a same day basis until the Coronavirus situation has passed.
If you have an urgent medical issue, please take the following steps:
1. Go to NHS 111 online to see if your issue can be resolved by following advice on this website. Similar high quality advice can be found by using the NHS app which can be downloaded to your Apple or Android device.
2. If 111 online or the NHS app cannot resolve your issue, please call the surgery on 0207 226 6363. A receptionist will ask you some questions. If the matter is urgent, they will arrange for one of our clinicians (a doctor, nurse or pharmacist) to contact you the same day to help. They will either call or text you. For some problems, they will arrange a same day appointment to attend the surgery. If you problem needs to be seen by a GP, but you are too unwell to come to the surgery, we will arrange a home visit.
We would ask that if the reason you were planning to request our help is not urgent, you kindly do not contact the surgery at this busy time. If you are not sure if the matter is urgent or not, please call us and we will advise.
Child and Baby Immunisations, and Depot (injected) Medications
We will ensure that all children continue to receive their vaccinations, and that patients who need important injected (depot) medications will receive them. Our practice nursing team will contact parents and patients to arrange.