You can now send secure electronic messages from your computer or mobile device to your named GP. This is via the Patient Access website or app. Your named GP will respond to your message within 2 working days.
We hope that patients will find this a convenient way to access advice and healthcare from the surgery. Please do not use it for urgent medical requests.
A video demonstrating how to use this service can be seen here.
More details about this and other online patient services can be found in the ONLINE SERVICES section of this website.
The practice complies with Data Protection and Access to Medical Records legislation. Identifiable information about you will be shared with others in the following circumstances:
If you do not wish anonymous information about you to be used in such a way, please let us know.
Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.
We make every effort to give the best service possible to everyone who attends our practice.
However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
To pursue a complaint please contact the practice manager in writing and he will deal with your concerns appropriately.
All GP Practices are required to declare the mean earnings (e.g. average pay) for GPs working to deliver NHS services to patients at each practice.
The average pay for GPs working at the Elizabeth Avenue Group Practice in the last financial year was £34,637.00 before tax and National Insurance.
This is for 5 full time GPs, 3 part-time GPs and no locum GP who worked in the practice for more than six months.
This statement is correct as at 31 March 2016.
General Data Protection Regulation
The General Data Protection Regulation (GDPR) is a new law that determines how your personal data is processed and kept safe, and the legal rights that you have in relation to your own data.
The regulation applies from 25 May 2018, and will apply even after the UK leaves the EU.
What GDPR will mean for patients
The GDPR sets out the key principles about processing personal data, for staff or patients;
There are also stronger rights for patients regarding the information that practices hold about them. There include;
What is GDPR?
GDPR stands for General Data Protection Regulations and is a new piece of legislation that will supersede the Data Protection Act. It will not only apply to the UK and EU; it covers anywhere in the world in which data about EU citizens is processed.
The GDPR is similar to the Data Protection Act (DPA) 1998 (which the practice already complies with), but strengthens many of the DPA’s principles. The main changes are:
informed and unambiguous.
What is ‘patient data’?
Patient data is information that relates to a single person, such as his/her diagnosis, name, age, earlier medical history etc.
What is consent?
Consent is permission from a patient – an individual’s consent is defined as “any freely given specific and informed indication of his wishes by which the data subject signifies his agreement to personal data relating to him being processed.”
The changes in GDPR mean that we must get explicit permission from patients when using their data. This is to protect your right to privacy, and we may ask you to provide consent to do certain things, like contact you or record certain information about you for your clinical records.
Individuals also have the right to withdraw their consent at any time.
Elizabeth Avenue Group Practice
2 Elizabeth Avenue
Tel: 020 7226 6363
Please click on the link below to view the full policy.
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