LATEST NEWS

Making Appointments

You are able to make appointments with the practice in person, by telephone (020 7226 6363) or via the internet.  Please follow the link below to use the Patient Access system to book an appointment online (visit reception to register to use Patient Access first). Online appointment booking is a new service, and we are trialling it at the moment so currently only a few appointments are bookable online. This will likely increase in the future.

Patient Access Website

You can book appointments up to 4 weeks in advance. Please register your mobile phone number with reception for automatic text messaging appointment reminders one day before your appointment is due.

We try to ensure that you see the doctor of your choice. This is not always possible and it may be necessary for you to see someone else if you wish to be seen on the same day.

It would be very helpful if routine appointments and queries are not brought to reception until after 10.30am, as reception can be very busy first thing in the morning.

Please let us know if more than one person in the family needs to be seen. You will need one appointment for each family member.

Urgent Appointments

We are able to offer a triage call back service for all urgent appointment requests. The GP will call you back within 2 hours of your call and discuss your symptoms over the telephone. You maybe asked to come to the Practice for an appointment with a suitable clinician, or your problem maybe dealt with over the telephone. Please call reception as early as possible on the day you wish to be seen.

Telephone Consultations

We can easily arrange a telephone consultation for you with a doctor or nurse. Please call reception who will arrange for a clinician to call you back.

Chaperones

Tell us if you want someone to accompany you during an examination, or a private room to discuss any matters which you feel uncomfortable discussing at the reception desk.

Please note that some of the times above are for administration, the running of specialist clinics or visiting nursing homes so your clinician maybe not be available to talk to you at this time.  They are all subject to short notice change.

If you are housebound, or feel that you are too unwell to attend the surgery, we are able to visit you at home.  We carry out our home visits at lunchtime, so please call us between 10am and noon to request a home visit for that day.  A GP will call you back to ascertain if you require a visit. 

If a registered patient at our practice moves out of our catchment area, and decides to remain registered with us, we will be unable to offer a home visit if the need arises.